We at Panchagarh City are committed to providing excellent customer service and ensuring that your shopping experience is seamless from start to finish. Whether you have questions about our jerseys, need help with your order, or have any inquiries about our policies, we’re here to assist you.

How to Reach Us

You can get in touch with us through the following channels:

  • Email Support:
    For any questions, feedback, or concerns, reach out to us via email at support@panchagarhcity.com. We typically respond within 24 hours on business days.

  • Phone Support:
    If you prefer speaking with a representative, call us at 01703301525. Our customer service team is available from 9:00 AM to 12:00 PM  from Friday to Thursday.

  • Visit Our Office:
    Our headquarters are located at Panchagarh Sadar, Panchagarh, Bangladesh. If you would like to visit or have any business inquiries, please contact us in advance to schedule an appointment.

Order Support & Assistance

  • Order Status:
    If you need updates on your order or shipment, please include your order number in your email or have it ready when calling our support line.

  • Returns & Exchanges:
    For any return or exchange requests, refer to our Refunds & Cancellation Policy for eligibility. For quick assistance, include your order number and the reason for your return in your email or phone inquiry.

Feedback & Suggestions

We value your feedback! If you have any suggestions on how we can improve our products or services, please don’t hesitate to share them with us. Your input helps us continually enhance the shopping experience at Panchagarh City.

Business Inquiries

For partnerships, bulk orders, or any other business-related inquiries, feel free to contact us directly at support@panchagarhcity.com with the subject line: “Business Inquiry.”

Response Time

We aim to respond to all inquiries within 24-48 business hours. Please allow for slight delays during holidays or weekends.

Social Media & Updates

Stay connected with us through our social media channels for the latest updates, promotions, and product launches:


Instagram: https://www.instagram.com/panchagarh_city_shop/
TikTok: https://www.tiktok.com/@panchagarh_city_shop