At Panchagarh City, we strive to ensure customer satisfaction with every purchase. If you’re not happy with your order, our refund and cancellation policies are designed to provide you with a hassle-free experience.
Cancellation Policy
You may cancel your order before it is shipped by contacting us at support@panchagarhcity.com or calling 01703301525. Once an order is shipped, it cannot be canceled.
Refunds Policy
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will either replace the item or issue a refund, depending on availability.
Returns Policy
To return a product, it must be unused and in its original packaging. Returns should be initiated within 14 days of receiving the product. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How to Request a Refund or Return
To start a return or refund, email us at support@panchagarhcity.com with your order number and the issue you’re facing. Once approved, you’ll receive further instructions.