At Panchagarh City, we are dedicated to providing top-tier customer service to ensure your shopping experience is smooth, enjoyable, and hassle-free. Whether you need assistance before making a purchase, have questions about your order, or require help with returns, our support team is here to assist you every step of the way.

How to Reach Us

Our customer support team is available via multiple channels to help you with any issues or inquiries you may have.

  • Email Support:
    For any queries, feedback, or assistance, feel free to email us at support@panchagarhcity.com. We aim to respond to all emails within 24-48 business hours.
    Please include your order number and a brief description of your issue for faster resolution.

  • Phone Support:
    You can also contact us directly at 01703301525. Our phone support is available from 9:00 AM to 12:00 PM (Monday to Friday). For quicker assistance, please have your order details ready when calling.

Order Tracking & Assistance

Once your order is placed, you will receive a confirmation email with your order number and tracking information once your package is shipped. To track your order or inquire about its status, visit the Track My Order section on our website or contact us with your order details.

If you face any issues with the delivery, such as delays or lost packages, our support team will work with the shipping provider to resolve the issue as quickly as possible.

Product Inquiries

If you need more information about any of our products or have questions about sizing, material, or availability, our team is happy to provide detailed product information. We understand that buying jerseys online requires accurate information to ensure a perfect fit, and we’re here to guide you through your choices.

Returns, Refunds & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product, we offer a 14-day return and exchange policy. Please visit our Returns & Refunds page for detailed instructions on how to return or exchange an item. If you have received a defective or incorrect product, please reach out to us immediately for a swift resolution.

  • Email for Returns/Exchanges:
    For all return or exchange requests, send an email to support@panchagarhcity.com with your order number and details of the issue.

  • Processing Time:
    Once we receive your returned item, we will process your refund or exchange within 5-7 business days. Please note that the refund may take additional time to reflect in your account depending on your payment provider.